Help center

How can we help?

Find answers to common questions below โ€” or reach out if you can't find what you need.

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Getting started

How do I sign up?+

Click 'Get started' on the landing page. You only need your name, email, and a password. We'll walk you through a quick onboarding (board, class, school, subjects) and then you're ready to learn.

Which class / board is Classmate AI for?+

Class 8, 9, and 10 students. We align to the CBSE/NCERT syllabus. ICSE students are fully welcome โ€” the core math concepts are the same. We also work well for state board students at the same class levels.

Do I need an account?+

Yes โ€” accounts let us track your progress, remember your weak topics, and personalize practice. Your data is private and never sold.

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Using the app

What's the difference between Solve mode and Guided mode?+

Solve mode gives you a complete step-by-step solution immediately. Guided mode is the special one โ€” Classy gives you one hint at a time, waits for your attempt, checks your work, and then gives the next nudge. Guided mode takes longer but actually builds understanding. Think of it as having a tutor sitting beside you.

Can I upload a photo of a handwritten problem?+

Yes! Tap the camera button in the chat, or in practice/test mode switch to 'Snap a photo' and upload. Our AI reads printed and handwritten math. Make sure the photo is clear and well-lit for best results.

How does practice pick questions for me?+

After you've done a few attempts, we learn your weak topics. Practice sets draw more from those areas so you get targeted practice instead of random questions. You can also pick a specific topic anytime.

What's a mini test?+

A quick 5 or 10-question assessment on a topic of your choice (or on your current weakest topic). Auto-graded with a score, solution review, and streak tracking.

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Subjects

Does Classmate teach Physics / Chemistry / Biology?+

Right now, Classmate is best at Math. We're working on Physics and Chemistry support for Class 9โ€“10. Class 8 students learn 'Science' as a single combined subject, and we're building support for that too. Premium users get early access when these launch.

What topics in Math are covered?+

The complete CBSE/NCERT Math syllabus for classes 8, 9, and 10 โ€” including Linear Equations, Quadratic Equations, Polynomials, Triangles, Mensuration, Coordinate Geometry, Trigonometry, Statistics, Probability, Arithmetic Progressions, Circles, and Real Numbers.

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Account & billing

Is there a free tier?+

Yes โ€” forever free. 5 doubt solutions per day, 1 guided-solve session per day, and 1 practice set per week. Enough to help with most daily homework.

How do I upgrade or cancel?+

Go to your Profile โ†’ tap the plan card โ†’ choose your plan. Cancellation is one click, and your plan stays active until the end of the billing period.

Is there a refund policy?+

If you're unhappy within the first 7 days of a paid plan, contact us and we'll refund you fully โ€” no questions asked.

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Privacy & safety

Who can see my work and scores?+

Only you. We never share individual student data with teachers, schools, or parents unless you opt in. Aggregate, anonymized data may be used to improve the product.

Is Classmate AI safe for kids?+

Yes. Classy (our tutor persona) is trained to stay strictly on math topics, never engage with inappropriate content, and to gently redirect off-topic conversations. We don't collect any unnecessary data.

How do I delete my account?+

Email hello@classmate.ai with your registered email and we'll delete your account and all associated data within 7 days. You can also request an export of your data.

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Troubleshooting

The AI gave a wrong answer. What do I do?+

AI can occasionally make mistakes, especially on unusual problem statements. If you spot an error, tap 'report' on the response (coming soon) or email us the screenshot. We use these reports to improve the tutor.

My practice set won't load+

This usually means our AI service is busy. Wait 10 seconds and try again. If the issue persists for more than a minute, reach out to support.

I can't find my school in the dropdown+

Type the full name and tap the yellow 'Use โ€ฆ' option โ€” that saves your school as a custom entry. We'll add it to the official list on our next data refresh.

Still stuck?

Drop us a message and we'll get back within 24 hours.

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